Refund policy

Refund & Return Policy

Made-to-Order Items

Because all products are custom-made to order, we do not accept returns or exchanges due to sizing errors or change of mind. Please review our size guides carefully before purchasing.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery at gratefulhoosier@gmail.com with a photo of the issue. We’ll send a free replacement or issue a full refund—no return required.

Wrong Address

If an order is returned due to an incorrect address provided at checkout, the customer is responsible for reshipping costs.

Refund Processing

Approved refunds are returned to your original payment method within 5–10 business days.

Non-Returnable Items

Final sale and customized items cannot be returned or exchanged.